XCMG: Crane products shipped in batches, "Wholehearted +" service escorts the journey
Release Time:
Apr 25,2025
On January 7, the 2025 "Wholehearted +" XCMG Crane Machinery Service Tour and the first month's opening ceremony were officially held. Service-oriented is an important part of XCMG Group's "Five Transformations" transformation and upgrading. Creating a global preferred service brand is XCMG's unremitting pursuit of providing integrated solutions to global customers and building a world-class brand.
On January 7, the 2025 "Wholehearted +" XCMG Crane Machinery Service Tour and the first month's opening ceremony were officially held.
Service-oriented is an important part of XCMG Group's "Five Transformations" transformation and upgrading. Creating a global preferred service brand is XCMG's unremitting pursuit of providing integrated solutions to global customers and building a world-class brand.
XCMG Crane's "Wholehearted +" Service Brand" Unveiled
In November 2024, at the Shanghai Bauma Show, XCMG released the XCMG TrueCare XCMG "Wholehearted +" service brand to the world; on January 7, XCMG Crane Machinery set a new milestone in service brand building.
Sun Jianzhong, vice president of XCMG (000425.SZ) and general manager of the lifting machinery division, said in his speech that this action not only closely follows the "whole-hearted +" service brand, but also comprehensively upgrades the "safety protection action for lifting", and promotes the "seven actions in place" of pre-construction diagnosis, troubleshooting, safety specification diagnosis, safety training, G2 solution promotion, digital platform promotion and feedback.
Service Wanlixing makes users feel at ease
It is reported that in order to actively respond to the needs of expert support from customers in various regions, XCMG Crane has formed an expert support team including training experts, maintenance experts and technical experts from the research institute and other multi-field talents. They and the "golden collar masters" jointly sounded the action horn of "Service Wanlixing" to provide customers with a more professional and efficient service experience.
Practicing the core concept of "creating value for customers", XCMG Crane has always continued to deepen the connotation of the "buy with confidence, use with peace of mind" 115 service commitment, that is, 1-click repair, 1-day repair, 5 guarantees, and convey the "whole-hearted +" service, "whole-hearted +" brand and care for customers to every region and every country.
XCMG Machinery said that the XCMG Crane Machinery Service Team will continue to use a sincere heart to make customers feel at ease and worry-free.
A good start throughout the year and a new journey
In 2024, XCMG Crane will adhere to the domestic and international dual circulation route, strive to expand, steadily advance the domestic market, and set new heights in the overseas market. In 2025, bid farewell to the old and usher in the new, and set sail brilliantly.
XCMG's mobile cranes, including the "super crane fleet" of XCA4000, XLC18000M, and XLC15000-IA, the global G2 high-end crane fleet, the 55-ton crawler crane fleet, and the overseas batch crane fleet customized for customers in various regions, have been shipped in batches around the world.
XCMG said that these high-end, green, and intelligent products will be shipped to all parts of the world, serving major key engineering projects, helping local economic development and urban construction, and injecting new vitality into the development of the global engineering machinery industry with a "helping hand".
Service Hotline
Address: Room 401, 4th Floor, Office Building, No. 13, Baoyuan Road, Guangxi-ASEAN Economic and Technological Development Zone